Frequently Asked Questions
Everything you need to know about shopping with Nivora.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nivora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your door.
Are your products covered by a warranty?
All Nivora products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately via live chat or email to request a change.